Return & Refund Policy

At WETOO MEDIA, we aim to provide high-quality UPSC study materials. Please read our return and refund policy carefully before making a purchase.

📦 Returns

• Returns are accepted only in case of damaged, defective, or wrong product delivered.

• The request must be raised within 3 days of delivery.

• The product must be unused and in original condition with packaging.

❌ Non-Returnable Items

• Used or damaged books (not due to our fault)

• Items requested after 3 days of delivery

• Discounted or combo products (unless damaged)

🔁 Replacement Policy

• If you receive a damaged or wrong book, we will provide a free replacement.

• You may be asked to share unboxing video or images as proof.

💰 Refund Policy

• Refunds are processed only if:

  • Replacement is not available, OR

  • The issue cannot be resolved

• Refund will be credited within 5–7 working days to the original payment method.

🚚 Return Process

1. Email us at upscbooks.studymaterial@gmail.com with order details and issue.

2. Share images/videos of the product.

3. Our team will verify and arrange return/replacement.

📞 Contact Us

If you have any questions, contact us at:

• Email: upscbooks.studymaterial@gmail.com

• Phone: +91 9873508039

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Note: We reserve the right to refuse returns that do not meet the above conditions.